Areas of Expertise

Together Kinsnall and its team have been responsible for:

Business planning and performance management

Producing realistic strategic and business plans with meaningful targets and ensuring integrity of related systems and performance monitoring. Work delivered to date includes:

• Introduced structured budget planning and financial systems with appropriate linkages between planning and finance. Introduced cost-recovery invoicing arrangements to bill clients for work undertaken;
• Introduced outcome based goals and objectives with clear Key Performance Indicators and responsibilities;
• Developed plans for new Directorates, integrating plans and performance monitoring arrangements into corporate structure.

Change management, programme and project management

Identifying needs and utilising aspects of a wide range of business tools and specialist knowledge so as to enable change and deliver effective and sustainable improvements. This calls on our strong Programme and Project Management skills, using techniques from a variety of recognised methodologies. Another aspect of our offering is good Leadership and Management providing firm but fair management, we specialise in Directorate/Team transition. Achievements to date include:

• Improved Internal Audit rating from ‘critical risks continue to materialise’ to ‘significant risks do not materialise’ in 3 months and then, to quote the auditors “turned the outfit around” to ‘a sound system of risk management (control) exists’;
• Managed series of projects to meet Government initiatives many resulting in recognition as exemplar of good practice, including: EFQM ‘Excellence Model’ self-assessment; Race Equality and Freedom of Information Publication Schemes; design and launch of corporate website. All were delivered on time and within budget;
• Project management advice on large project for National Probation Service, integrating project risk and communications strategies in to plan;
• Implemented e-solutions to improve efficiencies of project administration;
• Handling failing projects including CRM and document management system software implementations. Either turned around to deliver, or swiftly identified unlikely to achieve objectives and shutdown appropriately.

Standardisation, Management systems and tools

Technical knowledge and experience in: Business Process Re-Engineering; Quality Management Systems (ISO9001); Information Security Management Systems (ISO27001); Investor in People (IiP); Business Excellence Model (EFQM); Disability ‘two ticks’ framework; service level agreements; performance management. Projects delivered to date include:

• Secured IiP re-recognition and enhanced IiP related practices resulting in 50% of indicators being assessed as having further improved over the next 12 months;
• Established integrated management system, utilising ideals from the EFQM Excellence Model, OHS&S1800 (standard for Health & Safety arrangements) and the Commission for Racial Equality Award, securing ISO9001 (Quality Systems standard) registration and Disability “two ticks” award. Managed IiP Assessment Unit for central London;
• Responsible for Integrated Management System registrations to quality (ISO9001), environmental (ISO14001), IiP and information security (BS7799, now ISO27001) standards;
• Contributed to creation of the BS7799 accredited certification scheme;
• Principal consultant on QMS project driving client satisfaction ratings to within top 5%.

If any of the content on this page interests you why not contact us to see how Kinsnall might be able to help?

Kinsnall, and/or members of its team are affiliated to: